Personality Management - Singularity academy
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Personality Management

Dealing with Difficult People at Work

Code web : 6PMGB

DURATION : 2 DAYS

Price : 1500 € EX-VAT

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Who should attend?

  • Upper Management, Middle Management, Business Unit Directors
  • HR & Organizational Development professionals, recruiters, head hunters, talent managers
  • Professionals involved in conflict resolution, negotiation, client-centred interactions such as Purchasing, Sales, After-Sales Service, Customer Relations, etc.)
  • Team Leaders, Coordinators, Project Managers, Assistants

Scheduled dates and cities

To register, please contact us by phone : + 33 (1) 6 07 61 76 12

Key benefits

  • Handling individuals we typically describe as “difficult”, along with the chaos they generate
  • Deciphering and acting on the hidden mechanisms driving the “difficult” behaviours
  • Coping with connected phenomena such as friction in the workplace, loss of motivation and loss of productivity
  • Staying focused, maintaining productivity and professionalism around “difficult” people

Program (16h)

First day

Recognizing and Handling the Mechanisms of Violence

  • Handling individuals we typically describe as “difficult”, along with the chaos they generate
  • Direct attacks by phone, in meetings, in public: How can I react to an open provocation on-the-spot and without ending up in a downward spiral of fear and violence?
  • Understanding the deep-seated foundations of “difficult personalities”: looking at the genuine problem beyond words
  • The realities of interdependence power struggles beyond the “blame-game”
  • Ways to avoid fueling the fire with retaliation: evading verbal ping-pong matches, dodging emotional blackmail, fending off relationship terrorism, and giving unhealthy role-plays the slip!
  • Responding to the fears behind an outward attack or aggression: minimizing the impact of a difficult person on peers

Dealing with Egocentric Personalities

  • Deciphering and acting on the hidden mechanisms driving the “difficult” behaviours
  • Narcissistic personality types, their temperamental whims and an indifference towards others
  • Hyperactive, dominant, argumentative, and controlling personality types
  • Charmers: bewitching, manipulative (and occasionally deceptive) personality types
  • Persecution complex: aggressive, provocative, confrontational and accusatory personalities
  • Guilt complex: rigid, ultra-perfectionistic, demanding and guilt-wielding personalities

Second day

Dealing with Over-Sensitive, Anti-Social, Solitary, Pessimistic and Insecure Personalities

  • Coping with connected phenomena such as friction in the workplace, loss of motivation and loss of productivity
  • Shy, depressed-depressing and self-destructive personality types: inferiority complexes and the self-fulfilling cycle of failure
  • Anxious, stressful and easily-stressed personality types: the many faces of insecurity
  • The Passive-Aggressive: manipulative, deceptive, sly, calculating, and sabotaging behaviours
  • The mentally unavailable: solitary, insular, anti-social, maladjusted, avoidant, or incomprehensible personality types
  • Drama Queens and the need to monopolize the floor: the perplexing mazes of an abandonment complex

Protecting Oneself: staying focused and maintaining productivity around “difficult” people

  • Staying focused, maintaining productivity and professionalism around “difficult” people
  • Imposing mutual respect on toxic people: the effectiveness of being assertively genuine
  • How to handle a person who refuses to understand or who stubbornly resists cooperation
  • Limiting time spent with energy-zappers. Identifying and carving out “safe spaces” for refuge. Setting healthy relationship boundaries and respecting them
  • What to do when your professional performance becomes threatened? Or when you catch yourself acting unwittingly “difficult” in turn. Practical Case Study for severe situations
  • Re-establishing equilibrium when put off balance. How to nip a conflict in the bud or, when impossible, distance yourself from the fray